Privacy Policy

At ReputaFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our testimonial collection platform.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Company name and website
• Payment information (processed securely through Stripe)
• Profile information and preferences
• Communications with our support team

Customer Data

When you use ReputaFlow to collect testimonials, we process:

• Customer email addresses and names
• Testimonial content and responses
• Conversation history and metadata
• Sentiment analysis results

Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Personalize and improve your experience

3. Information Sharing and Disclosure

We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing
• OpenAI: AI conversation generation
• Vercel: Hosting and infrastructure
• Email service providers: Sending testimonial requests

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Data encryption in transit (HTTPS/TLS)
• Database encryption at rest
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing (PCI-DSS compliant)

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, email us at admin@reputaflow.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our service
• Improve our service and user experience
• Provide targeted marketing

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

ReputaFlow is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: admin@reputaflow.com
• Address: ReputaFlow Inc., [Your Address]